This procedure applies to complaints about BJMS editorial policies, procedures or actions. Any complaint is welcome as it provides us with an opportunity for improvement. We aim to respond quickly, constructively and courteously. The Editor-in-chief and the staff of BJMS will make every effort to resolve matters as quickly as possible in the most appropriate way, while offering a right of reply if necessary.
Definition
The complaint is defined as follows: expression of unhappiness as a complaint ; Disagreement with a decision we have made or something we have published ; Thinking that there has been a procedural failure (for example, a long delay or a rude response – or a serious error in judgment). The complaint must relate to a matter that is the responsibility of BJMS and to the content or procedure.
BJMS takes the following complaints into consideration:Authorship complaints / Plagiarism complaints / Multiple, duplicate, concurrent publication/Simultaneous submission / Undisclosed conflicts of interest / Reviewer bias or competitive harmful acts by reviewers.
How to Make a Complaint
Complaints about editorial content should be made as soon as possible after publication, preferably in writing by email to : batnajms@gmail.com